Crisis Communications Manager

Job Summary

Join our customer's team as a Crisis Communications Manager, where you will play a pivotal role in AI training and rubric development for high-stakes incident classification and escalation. Leverage your crisis management expertise to shape how critical communications and decisions are made within enterprise environments.

Key Responsibilities

Design and implement robust crisis communication strategies tailored for enterprise contexts and AI-driven environments. Develop and refine rubrics and tasks for classifying incidents and making escalation decisions based on supplied data. Collaborate with AI training teams to ensure assessment rubrics are precise, actionable, and aligned with organizational workflows. Evaluate model outputs for clarity and structured reasoning, providing expert feedback to optimize AI performance in real-world scenarios. Advise on multi-stage crisis response planning, ensuring solid judgment under uncertainty and systematized escalation pathways. Interface with security, HR, and communications stakeholders to integrate crisis protocols into broader organizational operations. Produce high-quality written materials and deliver verbal presentations to inform both technical and non-technical audiences.

Required Skills and Qualifications

Proven experience in crisis management, incident response, business continuity planning, or emergency operations at the enterprise level. Exceptional written and verbal communication skills with an ability to distill complex information into clear guidance. Demonstrated strength in exercising sound judgment and making decisions under pressure or uncertainty. Ability to develop, evaluate, and iterate on rubrics for structured reasoning and incident classification. Familiarity with cross-functional organizational workflows, especially in HR, security, and communications domains. Experience working with AI training teams or contributing to data-driven rubric design is highly advantageous. Strong organizational skills and the ability to manage competing deadlines in a remote environment.

Preferred Qualifications

Background in AI ethics, model evaluation, or rubric-driven assessment frameworks. Advanced degree in crisis communications, organizational psychology, or a related field. Prior exposure to enterprise-level AI deployment or emergency response simulations.