Floor Supervisor

Job Title: Floor Supervisor Job Type: Contractor Location: Remote Job Summary: Join our customer's team as a Floor Supervisor and play a pivotal role in setting the standard for guest room excellence. You will leverage advanced mobile Property Management System (PMS) apps to drive high-speed room turnovers and ensure the perfect guest experience. This is an expert-level, hands-on position where your attention to detail and leadership will be vital to success. Key Responsibilities: Manage and coordinate daily room turnover operations using mobile PMS apps for seamless workflow. Monitor and update guest room status in real-time, ensuring accurate and immediate communication with the broader team. Perform thorough physical inspection, cleaning, and preparation of guest rooms as needed. Utilize digital checklists to maintain and document rigorous Quality Assurance (QA) standards for every room. Mentor and guide team members to maintain high productivity and compliance with established cleaning protocols. Respond to last-minute changes or urgent guest needs by reprioritizing tasks under tight deadlines. Communicate effectively in both written and verbal formats, ensuring clarity in all team and management interactions. Required Skills and Qualifications: Proven expertise in using mobile Property Management System (PMS) applications for hotel operations. Exceptional time management skills and ability to deliver results under strict deadlines. Strong physical stamina for extensive room inspection, cleaning, and turnover tasks. Excellent interpersonal communication skills with a focus on both written and verbal abilities. Demonstrated commitment to guest satisfaction and quality assurance. Experience with digital checklists and QA protocols in hospitality environments. Ability to work independently and as part of a remote team. Preferred Qualifications: Previous supervisory experience in hospitality or property management. Certification or formal training in housekeeping management or related field. Experience optimizing workflows through digital PMS tools and remote team coordination.