IT/SaaS Ops Expert (Generalist) (AI Data Trainer)

You will review scenarios in a B2B SaaS workplace setting to train an AI agent on appropriate information use and visibility. Scenarios include access provisioning, incident response, support escalations, employee onboarding/offboarding, and internal data access reviews. For each scenario attribute, you will label yes/no/undecidable and provide a short justification grounded in contextual integrity norms. This is a fully remote, hourly contractor role with flexible hours at SME Careers (SuperAnnotate).

### Your Profile
- 1+ years of experience in an IT/SaaS Ops role (e.g., IT support, security, SRE, customer success, or similar operations role) at a B2B SaaS company.
- Strong English writing and reasoning skills (required).
- Familiarity with SaaS workflows: provisioning, escalations, incident handling, onboarding/offboarding, access reviews.
- Not an expert coder requirement—comfort reading basic technical context is sufficient.
- High attention to detail and comfort applying structured rubrics consistently.
- Comfortable working with ambiguity and making defensible judgments with brief explanations.

### Key Responsibilities
- Review scenarios (executor role, task, cast, and a list of attributes) in a B2B SaaS workplace setting.
- For each attribute, judge appropriateness for the AI agent’s use and visibility to each cast member.
- Label yes/no/undecidable with a short justification grounded in contextual integrity norms.
- Apply structured guidelines consistently and maintain high annotation quality.
- Identify edge cases and follow escalation guidance when scenario context is insufficient.