Software Engineer (Site Reliability Engineer)

Site Reliability Engineer — Production Systems Expert

Mercor is seeking experienced Site Reliability Engineers with deep expertise in production incident response, on-call operations, and infrastructure reliability. In this role, you will apply your real-world experience managing high-availability systems to help evaluate and train AI models that aim to reason about system failures, observability, and operational best practices.

Site Reliability Engineer — Production Systems Expert

Site Reliability Engineers

incident response, on-call operations, and infrastructure reliability

You are a good fit if you

United States

Role Start Date

Site Reliability Engineer — Production Systems Expert Mercor is seeking experienced Site Reliability Engineers with deep expertise in production incident response, on-call operations, and infrastructure reliability. In this role, you will apply your real-world experience managing high-availability systems to help evaluate and train AI models that aim to reason about system failures, observability, and operational best practices. You will author and review complex, realistic scenarios grounded in production incidents, covering root cause analysis, monitoring and alerting, capacity planning, and post-incident remediation. These tasks will be used to assess how well AI systems can diagnose and resolve infrastructure-level problems. You are a good fit if you: Have 3+ years of experience in SRE, DevOps, or production engineering at big tech company or leading startup Have served in on-call rotations managing Tier 1/Tier 2 production services with meaningful SLA requirements Have hands-on experience with incident response and post-mortem processes, including structured RCA (root cause analysis) Are proficient with observability stacks: Prometheus, Grafana, Datadog, PagerDuty, or equivalent Have deep knowledge of Linux systems, networking (TCP/IP, DNS, load balancing), and container orchestration (Kubernetes, Docker) Have experience with infrastructure-as-code (Terraform, Pulumi, CloudFormation) and CI/CD pipelines Have strong debugging skills across the stack (application-level tracing to kernel-level diagnostics) Are currently based in the United States Role Start Date This role will begin in late March with the potential for additional openings in April. The project is currently in a pilot phase and participants are expected to be highly engaged with project leadership. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.

• Have 3+ years of experience in SRE, DevOps, or production engineering at big tech company or leading startup
• Have served in on-call rotations managing Tier 1/Tier 2 production services with meaningful SLA requirements
• Have hands-on experience with incident response and post-mortem processes, including structured RCA (root cause analysis)
• Are proficient with observability stacks: Prometheus, Grafana, Datadog, PagerDuty, or equivalent
• Have deep knowledge of Linux systems, networking (TCP/IP, DNS, load balancing), and container orchestration (Kubernetes, Docker)
• Have experience with infrastructure-as-code (Terraform, Pulumi, CloudFormation) and CI/CD pipelines
• Have strong debugging skills across the stack (application-level tracing to kernel-level diagnostics)
• Are currently based in the United States
• This role will begin in late March with the potential for additional openings in April.
• The project is currently in a pilot phase and participants are expected to be highly engaged with project leadership.