Health Operations Expert

What you'll do

Mercor is partnering with leading AI labs to advance frontier agent evaluations in healthcare operations. As a Health Operations Expert, you'll design realistic, end-to-end healthcare workflows that today's best models still struggle with, then grade how agents handle them. Expect to build scenarios across revenue cycle and claims (claims submission, denial appeals, prior authorization, medical coding in ICD-10 and CPT, charge entry, billing inquiries), healthcare administration (patient scheduling, intake, eligibility verification, referral coordination, records requests, patient communications), clinical documentation support (chart abstraction, note formatting, discharge summary prep, order entry support, template management), and compliance and care coordination (HIPAA documentation, care plan tracking, case management, regulatory quality reporting). These scenarios will be challenging and take long sessions of focus.

What you'll do

Who we're looking for

Compensation

What you'll do Mercor is partnering with leading AI labs to advance frontier agent evaluations in healthcare operations. As a Health Operations Expert, you'll design realistic, end-to-end healthcare workflows that today's best models still struggle with, then grade how agents handle them. Expect to build scenarios across revenue cycle and claims (claims submission, denial appeals, prior authorization, medical coding in ICD-10 and CPT, charge entry, billing inquiries), healthcare administration (patient scheduling, intake, eligibility verification, referral coordination, records requests, patient communications), clinical documentation support (chart abstraction, note formatting, discharge summary prep, order entry support, template management), and compliance and care coordination (HIPAA documentation, care plan tracking, case management, regulatory quality reporting). These scenarios will be challenging and take long sessions of focus. Who we're looking for 3+ years in healthcare operations, revenue cycle management, medical billing and coding (CPC, CCS, or equivalent preferred), clinical documentation, or healthcare administration at a hospital system, provider group, or payer Working fluency in at least two of: ICD-10 / CPT coding, claims workflows and denial management, EHR systems (Epic, Cerner, Athena), prior authorization, HIPAA compliance, scheduling and intake workflows Comfortable reading and producing healthcare artifacts: claim forms, denial appeals, coded charts, care plans, patient communications Clear written communication; able to articulate reasoning and decisions step by step Drawn to long-horizon, challenging problem sets rather than one-off microtasks Compensation $30–$65/hr depending on domain depth and prior experience. Strong contributors are promoted based on task quality and throughput. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.

• 3+ years in healthcare operations, revenue cycle management, medical billing and coding (CPC, CCS, or equivalent preferred), clinical documentation, or healthcare administration at a hospital system, provider group, or payer
• Working fluency in at least two of: ICD-10 / CPT coding, claims workflows and denial management, EHR systems (Epic, Cerner, Athena), prior authorization, HIPAA compliance, scheduling and intake workflows
• Comfortable reading and producing healthcare artifacts: claim forms, denial appeals, coded charts, care plans, patient communications
• Clear written communication; able to articulate reasoning and decisions step by step
• Drawn to long-horizon, challenging problem sets rather than one-off microtasks