IT Support Expert
Mercor • Remote • Posted 1 days ago
Education
Any
Type
Pay Rate
$60/task
Posted
1d ago
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About this Role
What you'll do
Mercor is partnering with leading AI labs to advance frontier agent evaluations in IT operations. As an IT Support Expert, you'll build long-horizon IT tasks that mirror the work you already do, each paired with a deterministic rubric that grades agent performance against verifiable ground truth. Tasks need to have checkable answers; no open-ended essays, no subjective judgment calls.
Location Requirements
What you'll do
Helpdesk
Identity and access
Endpoint and SaaS
Who we're looking for
Compensation
What you'll do Mercor is partnering with leading AI labs to advance frontier agent evaluations in IT operations. As an IT Support Expert, you'll build long-horizon IT tasks that mirror the work you already do, each paired with a deterministic rubric that grades agent performance against verifiable ground truth. Tasks need to have checkable answers; no open-ended essays, no subjective judgment calls. Expect to build scenarios across: Helpdesk: tickets with a known correct resolution and required diagnostic steps Identity and access: provisioning and deprovisioning with defined role-based access outcomes, SSO/MFA issues with known causes Endpoint and SaaS: device setup against a baseline spec, license management with a specified target state These scenarios will be challenging and take long sessions of focus. Who we're looking for 2+ years in IT support, helpdesk, or sysadmin Expertise in one or more of the following: identity and access (Okta, Active Directory, Entra ID), endpoint management (Jamf, Intune), M365 or Google Workspace admin, ticketing ops (Jira, ServiceNow) Comfortable reading and producing IT artifacts: tickets, runbooks, access-change requests, incident write-ups Clear written communication; can articulate reasoning step by step and encode it into deterministic rubrics CompTIA, ITIL, or equivalent a plus Located in the United States or Canada Compensation $50–$70/hr depending on domain depth and prior experience. Strong contributors are promoted based on task quality and throughput. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.
- Helpdesk: tickets with a known correct resolution and required diagnostic steps
- Identity and access: provisioning and deprovisioning with defined role-based access outcomes, SSO/MFA issues with known causes
- Endpoint and SaaS: device setup against a baseline spec, license management with a specified target state
- 2+ years in IT support, helpdesk, or sysadmin
- Expertise in one or more of the following: identity and access (Okta, Active Directory, Entra ID), endpoint management (Jamf, Intune), M365 or Google Workspace admin, ticketing ops (Jira, ServiceNow)
- Comfortable reading and producing IT artifacts: tickets, runbooks, access-change requests, incident write-ups
- Clear written communication; can articulate reasoning step by step and encode it into deterministic rubrics
- CompTIA, ITIL, or equivalent a plus
- Located in the United States or Canada
Requirements
- Must be eligible to work in Remote
- Fluent proficiency in English (Written & Verbal)
- Reliable high-speed internet connection
- Bachelor's degree or equivalent professional experience
- Demonstrated expertise in IT & Systems
Compensation Analysis
Mercor is partnering with leading AI labs to advance frontier agent evaluations in IT operations. As an IT Support Expert, you'll build long-horizon IT tasks that mirror the work you already do, each paired with a deterministic rubric that grades agent performance against verifiable ground truth. Tasks need to have checkable answers; no open-ended
Skills & Categories
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Frequently Asked Questions
Is this for freelancers or full-time employees?
Both. Mercor tries to match you with clients who want long-term contractors. Unlike other platforms where you log in and grab small tasks, Mercor matches you with one company for a steady role (e.g., 'Python Tutor for 3 months').
I'm not comfortable on camera. Can I still apply?
No. The application requires a video interview with an AI avatar. The AI asks you questions about your resume, and the video is shared with potential clients to prove your communication skills.
Does it cost money to join?
No. You should never pay to join these platforms. Mercor makes money by charging the client a fee on top of your hourly rate.
What does the work actually look like?
It is practical, hands-on data work. You might be recording short videos, categorizing images, rating text responses, or analyzing data. The tasks are designed to be short and distinct—typically 5-60 minutes per task.
How flexible is the schedule?
Extremely. This is true "log in and work" flexibility. You can usually work for 20 minutes or 4 hours depending on your availability. There are rarely minimum hour requirements, making it ideal for side income.
Is there an interview?
Usually, no. Hiring for these roles is almost entirely based on passing an automated assessment or "qualification" task. If you pass the test, you get access to the work.
How soon will I start?
Important: Mercor is a talent marketplace, not a task queue. Applying puts you in a pool of candidates. You will only start working when a specific client (like a major AI lab) selects your profile. This matching process can take weeks.