Workforce Operations Expert

Job Summary

Join our customer's team as a Workforce Operations Expert and play a pivotal role at the intersection of people analytics, data tracking, and cutting-edge AI training. You will design sophisticated rubrics and tasks that enhance AI models, focusing on tracking employee locations, data reconciliation, and supporting organizational resilience in crisis management scenarios.

Key Responsibilities

Design, develop, and continually optimize structured rubrics for assessing AI model outputs related to workforce tracking and reporting. Analyze and reconcile employee location data from multiple systems, ensuring accuracy and consistency to support enterprise-wide operational visibility. Collaborate with AI training teams to create comprehensive, high-fidelity training data and evaluation tasks for advanced model development. Monitor and report on workforce movement and patterns, supporting business continuity planning (BCP) and incident response initiatives. Leverage people analytics to inform decision-making and evaluate workforce trends, enabling proactive crisis and emergency response strategies. Communicate complex findings and recommendations clearly, both in writing and verbally, to diverse stakeholders including HR, security, and executive leadership. Contribute subject matter expertise to the development of scalable rubrics and workflows that align with organizational security, HR, and communications protocols.

Required Skills and Qualifications

Proven expertise in people analytics, employee data tracking, and enterprise reporting systems. Demonstrated experience in developing and evaluating structured reasoning rubrics for AI or data-driven projects. Strong written and verbal communication skills, with a focus on clarity, conciseness, and influence. Background in crisis management, incident response, or business continuity planning in large organizations. Ability to exercise sound judgment under uncertainty and to plan multi-stage response actions. Deep familiarity with cross-functional organizational workflows, including HR, security, and communications. High attention to detail and a commitment to data integrity in dynamic environments.

Preferred Qualifications

Experience supporting AI training and operational rubrics development for workforce management applications. Insight into security and emergency operations in complex, distributed enterprises. Advanced knowledge of reconciliation methodologies across disparate data systems.