Customer Service Operator
Turing • Bangladesh, Egypt, India, Kenya, Mexico, Nigeria, Pakistan, Turkey
Education
Any
Type
Pay Rate
$16/task
Listed
3d ago
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About Turing:
Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L
Role Overview:
We are seeking detail-oriented professionals with hands-on experience in customer service operations to support the creation of workflows, training/evaluation data, and simulations that power LLM (Large Language Model) benchmarking. This role is crucial for recreating real-world business scenarios, validating AI outputs, and ensuring compliance, trust, and customer experience standards.
What does day-to-day look like:
Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base upkeep. Validate AI-generated outputs in customer support scenarios, ensuring compliance and trust standards. Simulate escalations, SLA tracking, and quality audits within support workflows. Provide structured annotations and datasets that improve LLM training and evaluation.
Required Qualifications:
Experience in customer service operations (ticket handling, chat/email workflows, refunds/returns, knowledge base upkeep). Familiarity with workflow tools (Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalent). Strong attention to detail with the ability to identify AI shortcomings in real-world workflows. Understanding of how operational data is used for training and evaluating LLMs. Excellent written English for creating training-quality datasets and validating AI outputs.
Perks of Freelancing With Turing:
Work in a fully remote environment. Opportunity to work on cutting-edge AI projects with leading LLM companies. Potential for contract extension based on performance and project needs.
Offer Details:
Commitments Required : at least 4 hours per day and minimum 30 hours per week with 4 hours of overlap with PST. Engagement type : Contractor assignment/freelancer (no medical/paid leave) Duration of contract : 1 month; Location : India, Pakistan, Nigeria, Kenya, Egypt, Ghana, Bangladesh, Turkey, Mexico.
Evaluation Process (approximately 35 mins) :
Shortlisted candidates will be reviewed, you are ready to go!
Requirements
- Must be eligible to work in one of: Bangladesh, Egypt, India, etc.
- Fluent proficiency in English (Written & Verbal)
- Reliable high-speed internet connection
Eligible Languages
Fluent proficiency in English
Compensation Analysis
Join the workforce powering the AI revolution. With a competitive rate of $16/hr and remote flexibility, this role allows you to balance professional growth with personal freedom. No previous AI experience is usually required—just your domain expertise.
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Frequently Asked Questions
Do I need to be a software engineer?
Not anymore. Turing built its reputation matching senior engineers with Silicon Valley companies, but they have heavily pivoted into AGI infrastructure. They now hire non-engineering domain experts, technical writers, and researchers for post-training data annotation and RLHF. A strong analytical background and excellent English are required, but you do not need to code.
How does matching work?
Turing calls it the 'Intelligent Talent Cloud.' You build a profile and go through deep vetting — automated tests, an AI-powered interview, and practical skill assessments. Once vetted, Turing's algorithm automatically surfaces you to partner companies (Fortune 500s and top AI labs). You don't browse job boards or bid on work — matches come to you.
How does payment work?
You are hired as an independent contractor, responsible for your own local taxes. Turing collects payment from the client and pays you monthly in USD via Deel, Payoneer, or direct bank/wire transfer. Monthly pay is standard for long-term contract roles — if you need weekly cash flow, this structure requires adjustment.
What does the work actually look like?
It is practical, hands-on data work. You might be recording short videos, categorizing images, rating text responses, or analyzing data. The tasks are designed to be short and distinct—typically 5-60 minutes per task.
How flexible is the schedule?
Extremely. This is true "log in and work" flexibility. You can usually work for 20 minutes or 4 hours depending on your availability. There are rarely minimum hour requirements, making it ideal for side income.
Is there an interview?
Usually, no. Hiring for these roles is almost entirely based on passing an automated assessment or "qualification" task. If you pass the test, you get access to the work.