A/R Follow-up Manager
Mercor • Remote
Education
Any
Type
hourly
Pay Rate
$75/hr
Listed
36d ago
✅ Applying through this link supports our platform at no cost to you.
This position is hosted on an external talent platform. Please only apply for this position if it fits your skills and interests.
In our Talent Pool?
Apply through this link and we can vouch for you to Mercor. ? We vouch for Talent Pool members who apply through our referral link, when we believe they're a strong match. Not every applicant gets a vouch. Not in the pool yet? Set up your profile first.
Set up your profile →Mercor: our referral track record
We've referred 556 candidates to Mercor roles. 5% (29) were placed.
About this Role
From the Mercor listing
Mercor is working with a leading AI research lab to improve the capabilities of next-generation AI systems. We are seeking experienced A/R Follow-Up Managers to evaluate AI tools designed to automate accounts receivable follow-up and payer collections workflows. Your expertise in claim status follow-up, payer correspondence, and A/R management will directly inform AI systems that reduce days in accounts receivable and improve revenue recovery.
Responsibilities
Lead A/R follow-up operations across commercial, Medicare, Medicaid, and managed care payers, ensuring timely resolution of outstanding claims.
Evaluate AI-generated A/R follow-up recommendations, claim status inquiry outputs, and payer correspondence drafts for accuracy and effectiveness.
Manage claim status follow-up workflows including electronic claim status inquiries (276/277 EDI), payer portal follow-up, and phone-based resolution.
Prioritise A/R queues by ageing bucket, payer, and dollar value to maximise revenue recovery.
Identify and resolve claim payment discrepancies, payer processing errors, and underpayments.
Monitor A/R KPIs including days in A/R, ageing bucket distribution, collection rates, and write-off rates.
Develop and implement payer-specific follow-up strategies to accelerate claim resolution.
Ensure compliance with FDCPA, HIPAA, and payer-specific follow-up and timely filing requirements.
Annotate AI outputs and provide structured feedback to support AI training datasets.
Requirements
5+ years of experience in A/R follow-up, payer collections, or revenue cycle operations, with at least 2 years in a management role.
Deep knowledge of claim status follow-up workflows, EDI 276/277 transactions, and payer-specific collections processes.
Strong understanding of Medicare, Medicaid, and commercial payer claims processing and payment timelines.
Experience prioritising and managing high-volume A/R queues across multiple payers.
Proficiency with billing systems and A/R management platforms.
Exceptional written and verbal English communication skills.
High attention to detail with the ability to identify payment errors and discrepancies in AI-generated A/R content.
Preferred Qualifications
CRCR, CPC, or CHFP certification.
Experience with RCM technology platforms featuring automated A/R follow-up capabilities.
Background in multi-payer follow-up operations in hospital or physician group settings.
Familiarity with AI tools and comfort evaluating AI-generated A/R follow-up content.
Experience developing A/R reduction action plans and presenting performance to leadership.
Why Join?
Contribute to the development of frontier AI systems in healthcare.
Collaborate with a world-class AI research organisation.
Gain exposure to cutting-edge AI workflows in accounts receivable and revenue cycle management.
Opportunity to work on high-impact projects shaping the future of healthcare AI.
Requirements
- Must be eligible to work in Remote
- Fluent proficiency in English (Written & Verbal)
- Reliable high-speed internet connection
- Bachelor's degree or equivalent professional experience
- Demonstrated expertise in Business
Eligible Languages
Fluent proficiency in English
Key Responsibilities
- Lead A/R follow-up operations across commercial, Medicare, Medicaid, and managed care payers, ensuring timely resolution of outstanding claims.
- Evaluate AI-generated A/R follow-up recommendations, claim status inquiry outputs, and payer correspondence drafts for accuracy and effectiveness.
- Manage claim status follow-up workflows including electronic claim status inquiries (276/277 EDI), payer portal follow-up, and phone-based resolution.
- Prioritise A/R queues by ageing bucket, payer, and dollar value to maximise revenue recovery.
Why This Role
No office, no fixed hours, no relocation. This A/R Follow-up Manager role pays $75/hr fully remote, giving you access to Business work that would otherwise be limited to a handful of major cities.
Skills & Categories
Explore other opportunities in related specializations:
Related Jobs
Browse All Jobs from Mercor
Discover more opportunities on Mercor that match your skills and interests.
View All Mercor Jobs →Verified Reviews
Community Reviews
Share your experience with Mercor
Help other candidates make better decisions by leaving a review.
Sign in to leave a reviewLeave your review
Frequently Asked Questions
Is Mercor for freelancers or full-time contractors?
Mercor places you with one client for a defined engagement, like 'Python Tutor for 3 months', rather than having you grab small tasks from a shared queue. Most roles function as steady contract work, not one-off gigs.
Does Mercor's application require an on-camera interview?
Yes, every applicant records a video interview with an AI interviewer that asks questions about your resume. Clients review that recording to judge communication skills before matching, so there's no way to apply without going on camera.
Does it cost money to apply to Mercor?
No, applying and joining Mercor is free. Mercor's revenue comes from a fee it charges the client on top of your hourly rate, not from applicants. Treat any request for payment to join as a red flag.
What does task-based AI training work actually look like?
Practical, hands-on data work: recording short videos, categorizing images, rating text responses, or analyzing data. Tasks are designed to be short and distinct, typically 5 to 60 minutes each.
What does asynchronous AI training work mean in practice?
No set hours, no check-ins, no meetings. You log in when you want, pick up an available task, complete it, and submit; nobody is waiting on you in real time. That's different from remote employment, where you're expected online during business hours. The tradeoff: you're competing with others for available tasks, so an empty queue means there's simply nothing to do until more work is released.
What does Business work look like for a A/R Follow-up Manager?
Tasks here are scoped to Business, not generic labeling. As a A/R Follow-up Manager, expect to draw on real domain judgment (evaluating outputs, correcting errors, or providing expert reasoning specific to Business) rather than following a one-size-fits-all rubric. If you don't have hands-on Business background, this is likely not the right listing to start with.
Do I need to be fluent in English?
Yes. This role specifically requires English proficiency. You will likely be evaluated on written fluency during the assessment, not just conversational level. If English is not your first language or you are not professionally fluent, this is not the right role. Filter for your native language to find better-matched listings.
What happens when I click Apply on this listing?
You'll be taken to Mercor's external site to complete your application there. This listing links through a referral, but the process is identical to applying directly; the link just routes you correctly. Create an account on their site and follow their onboarding steps.
How soon will I start working after applying to Mercor?
Not immediately. Mercor is a talent marketplace, not a task queue, so applying puts you in a pool of candidates. You start working only once a specific client, like a major AI lab, selects your profile, and that matching process can take weeks.