Customer Success Manager (Enterprise) Expert
Ethos • Remote
Education
Not stated
Type
Hourly
Pay Rate
$70/hr
Listed
82d ago
Apply opens Ethos in a new tab.
Apply Now → ⚡ Boost your chances - Optimize your resume with Rezi.aiAbout this role
From the Ethos listing
This Customer Success Manager (Enterprise) role pays $70/hour and wants 5+ years at a technology company, with real account management and enterprise relationship experience. The evaluation work is judging AI-generated CS content, from renewal strategy to escalation handling, for whether it reflects how enterprise accounts are managed in practice. It's remote and flexible, and one of Ethos's more frequently filled business roles.
Requirements
- Must be eligible to work in Remote
- Fluent proficiency in English (Written & Verbal)
- Reliable high-speed internet connection
- Bachelor's degree or equivalent professional experience
- Demonstrated expertise in Business
How long hiring takes
Across the AI training platforms we refer candidates to, the median gap between referral and hire is about 30 days. It varies by platform and role, so treat it as a rough guide for this one.
Interview Prep
Sample questions for a Customer Success Manager role, written in-house to help you prepare.
How do you identify which customer accounts are at risk of churning before they actually show a decline in usage?
I track leading indicators rather than waiting for usage decline itself, like a drop in login frequency among key users, reduced engagement with newer features, or a change in the primary point of contact. By the time usage has visibly declined, the account is often already at significant risk, so the goal is catching the earlier signals that precede that drop.
How do you structure a customer success plan for a new enterprise account to ensure they realize value quickly after onboarding?
I define specific, measurable milestones tied to the customer's actual stated goals within the first 30, 60, and 90 days, rather than a generic onboarding checklist. Anchoring the plan to what the customer defined as success, not just product adoption metrics we care about internally, keeps the plan focused on outcomes that will actually drive renewal.
What metrics do you use to measure customer health beyond just product usage data?
I combine usage data with relationship signals like responsiveness to outreach, sentiment expressed in check-ins, and stakeholder engagement across the account, not just the primary contact. A customer can show healthy usage metrics while the actual relationship is fragile, particularly if the champion driving adoption is disengaged or has left the company.
How do you approach a renewal conversation with a customer whose usage has been declining but hasn't formally raised any complaints?
I'd proactively raise the usage decline myself rather than waiting for the customer to bring it up, since silence from a customer with declining usage often means disengagement rather than satisfaction. Framing the conversation around understanding what changed for them, rather than defending the product, usually surfaces the real issue before it hardens into a lost renewal.
Why this role
$70/hr for Customer Success Manager (Enterprise) Expert work puts your Business expertise on the same footing as an AI lab's own research staff, without the overhead of running a consulting practice around it.
Talent pool
We're light on Business candidates
We've matched 55 people with a Business background against 1011 Business listings we've tracked, so most go out without one. Set up a profile and we'll consider you for a role like this one.
Set up your profileSkills and categories
Explore other opportunities in related specializations:
Related jobs
Browse All Jobs from Ethos
Discover more opportunities on Ethos that match your skills and interests.
View All Ethos Jobs →Verified Reviews
Community Reviews
Share your experience with Ethos
Help other candidates make better decisions by leaving a review.
Sign in to leave a reviewLeave your review
Common questions
Do I need to keep applying for projects on Ethos?
No. Once your profile is live, Ethos's algorithm matches you to inbound opportunities based on your career history, so companies find you instead of you hunting for listings. Your Expert Score rises with each completed engagement and unlocks higher-value work over time. Ethos already works with 25+ private equity firms, hedge funds, and consultancies, so the deal flow behind this is real.
How and when does Ethos pay experts?
Within 30 days of invoice submission after a project closes. That net-30 schedule is standard for enterprise expert networks, but it's slower than the weekly payouts some AI training platforms offer, so plan your cash flow around it.
Do task-based AI training roles require an interview?
Most skip a live interview entirely and gate access through an automated assessment or qualification task instead. Where we've confirmed the specific requirement for this listing, it's called out above in What We Know About This Role.
What does task-based AI training work look like?
Practical, hands-on data work: recording short videos, categorizing images, rating text responses, or analyzing data. Tasks are designed to be short and distinct, typically 5 to 60 minutes each.
What does Business work look like for a Customer Success Manager (Enterprise) Expert?
Tasks here are scoped to Business, not generic labeling. As a Customer Success Manager (Enterprise) Expert, expect to draw on real domain judgment (evaluating outputs, correcting errors, or providing expert reasoning specific to Business) rather than following a one-size-fits-all rubric. If you don't have hands-on Business background, this is likely not the right listing to start with.
What specific skills does this listing call for?
Expert is named directly in the listing. If you don't have hands-on experience with this, expect the screening process to test for it directly rather than accepting adjacent experience as a substitute.
How much does this specific role pay?
This listing is posted at $70/hr, an hourly rate. Pay can change between when we last checked the listing and when you apply, so confirm the current number on the platform's own application page before committing time.
What happens when I click Apply on this listing?
You'll be taken to Ethos's external site to complete your application there. This listing links through a referral, but the process is identical to applying directly; the link just routes you correctly. Create an account on their site and follow their onboarding steps.
Who built Ethos and is it legitimate?
Yes, it's legitimate and well-funded: Ethos raised $3.5M from General Catalyst and was co-founded by Daniel Mankowitz (Google DeepMind research scientist and lead author of AlphaDev) and James Lo (McKinsey, SoftBank Vision Fund). Over 17,000 experts have signed up, and it's actively working with 25+ PE firms, hedge funds, and consultancies. The referral link on this page is an affiliate link; it doesn't affect your pay or opportunities.