AI Trainer, Mortgage Servicing (Part-time)
Kastle • Remote, United States
Education
Not stated
Type
Hourly
Pay Rate
$30/hr
Listed
1d ago
About this role
From the Kastle listing
Kastle (Y Combinator S24) builds AI voice agents that answer calls for mortgage lenders and servicers. This role trains those agents using your experience on the phones.
What you'll do:
- Label and annotate recorded mortgage servicing conversations
- Rate the AI's answers for accuracy and helpfulness, and write feedback where it gets things wrong
- Test the voice agent on servicing calls and flag quality problems, from wrong answers to a poor caller experience
The work is about 10 hours a week, remote from anywhere in the US, on a schedule you set.
You need 5+ years as a customer service agent at a mortgage servicing company, handling calls about escrow, payments, loss mitigation and servicing transfers. Experience as a mortgage customer service supervisor, or coaching agents, is a plus.
Requirements
- Must be eligible to work in one of: Remote, United States
- Fluent proficiency in English (Written & Verbal)
- Reliable high-speed internet connection
Why this role
At $30/hr, this remote AI Trainer, Mortgage Servicing (Part-time) role pays competitively without asking you to relocate, interview in person, or keep fixed hours in Finance.
Talent pool
We're light on Finance candidates
We've matched 55 people with a Finance background against 1011 Finance listings we've tracked, so most go out without one. Set up a profile and we'll consider you for a role like this one.
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Common questions
Is AI training work the same as traditional consulting?
No. Instead of client deliverables, you're given complex scenarios to evaluate: grading the AI's logic, correcting its hallucinations, and supplying expert-level reasoning it doesn't have on its own. The job is closer to teaching than consulting.
Why do these AI training roles pay so much?
Because general knowledge isn't what's being tested. The model already knows the basics; what it needs is expertise on edge cases, the rare, difficult, highly technical judgment calls only a senior professional in the field would make correctly.
What does Finance work look like for an AI Trainer, Mortgage Servicing (Part-time)?
Tasks here are scoped to Finance, not generic labeling. As an AI Trainer, Mortgage Servicing (Part-time), expect to draw on real domain judgment (evaluating outputs, correcting errors, or providing expert reasoning specific to Finance) rather than following a one-size-fits-all rubric. If you don't have hands-on Finance background, this is likely not the right listing to start with.
What specific skills does this listing call for?
English is named directly in the listing. If you don't have hands-on experience with this, expect the screening process to test for it directly rather than accepting adjacent experience as a substitute.
How much does this specific role pay?
This listing is posted at $30/hr, an hourly rate. Pay can change between when we last checked the listing and when you apply, so confirm the current number on the platform's own application page before committing time.
Can I apply from outside the United States?
This specific role is open only to people based in the United States. If you are somewhere else, applying is unlikely to lead to an offer even if you pass the assessment, because the restriction is usually about where the work can legally be contracted rather than your skills. Read the full description for any tax-residency or right-to-work caveats before you apply.