Company
Sela
Annual salary
$150k – $250k/yr
Location
San Francisco, CA
Listed
17d ago
- Experience:
- 5+ years
- Workplace:
- 4 days in-office in San Francisco, CA (Wednesdays remote)
- Equity:
- Competitive equity
Hybrid in San Francisco, CA.
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About this Role
We are looking for a Forward Deployed Product Manager with 5+ years of experience to own the end-to-end customer lifecycle for Sela's AI voice agents, from deployment through expansion. You'll be the connective tissue between our customers (some of the largest mortgage lenders in the U.S.) and our product team, translating customer needs into high-performing AI agents while building the playbook for this function as we scale.
What you need
- Significant customer-facing experience, you've been in customer meetings, owned relationships, and are excited to work with customers every single day
- Product background or strong product intuition, you can engage on product concepts, understand agent behavior, and bridge strategy with execution
- Comfort with ambiguity and end-to-end ownership in fast-moving environments, this is a builder role, not a maintenance role
- Good data intuition, ability to analyze metrics, explain ROI to customers, and draw actionable conclusions from datasets
- Must be able to work hybrid in San Francisco (4 days/week in office, Wednesdays remote)
What will you be doing?
Own a book of customers end-to-end: understand their business, scope and deploy AI voice agents, and drive ongoing optimization and expansion into new use cases
Have strategic conversations with customer decision-makers, pitching agent value, explaining ROI, and proving business impact with data
Dig into the details when needed, debugging agent behavior on specific calls, customizing conversation flows, and handling compliance requirements
Work closely with the product team to translate customer feedback and unmet needs into new product capabilities
Help define the playbooks and operating standards for the Forward Deployed PM function as the team grows
Frequently Asked Questions
How do I apply for the Forward Deployed Product Manager (US) role at Sela? +
Use the Apply for a referral button on this page to send us your LinkedIn and CV. If your experience fits, we'll introduce you to the recruiter filling this role. They'll email you to check you're interested, then put you forward for this job or others that suit you better. It's free.
What does this Sela role pay? +
The listing gives $150k – $250k/yr.
Is this role remote? +
The listing gives the location as San Francisco, CA. 4 days in-office in San Francisco, CA (Wednesdays remote).
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