Engineering Full-Time

Founding Software Engineer (Customer Experience) (US)

Hyperscale • San Francisco, CA

Company

Hyperscale

Annual salary

$160k – $230k/yr

Location

San Francisco, CA

Listed

124d ago

Experience:: 1 to 4 years
Workplace:: 5 days in-office in San Francisco, CA (when not traveling to customer sites)
Visa:: Visa sponsorship not available
Equity:: Very significant equity package

On-site in San Francisco, CA. Visa sponsorship not available.

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About this Role

We are looking for a Software Engineer with 1, 4 years of experience to own the technical side of enterprise sales and deployment at Hyperscale, an AI-native startup automating back-office operations for major US trucking fleets. You'll work directly with founders, customers, and engineering to take agentic AI systems from demo to production, blending deep technical work with real customer impact.

What you need

1, 4 years of software engineering experience (full stack), ideally at a high-growth B2B company
Strong foundation in APIs, webhooks, and system architecture, you've built and shipped real products end to end
High agency and comfort with ambiguity, you figure things out from scratch without a playbook
Genuine enthusiasm for customer-facing work, you're an engineer who wants to talk to customers
Willingness to travel on-site to customer locations and be embedded in their operational world

What will you be doing?

Lead technical discovery, design POCs, and run tailored demos tied to each prospect's workflows and pain points
Travel on-site to customer locations (~10% travel) to embed with operations teams, scope integrations, and write code to unblock deals
Scope and execute pilot programs with clear success metrics (call resolution rate, time savings, CSAT) and build ROI models
Support end-to-end onboarding: data mapping, workflow configuration, API/webhook integrations, and go-live
Act as the bridge between customers and the product/engineering team, surfacing edge cases and shaping the roadmap

Frequently Asked Questions

How do I apply for the Founding Software Engineer (Customer Experience) (US) role at Hyperscale? +

Use the Apply for a referral button on this page to send us your LinkedIn and CV. If your experience fits, we'll introduce you to the recruiter filling this role. They'll email you to check you're interested, then put you forward for this job or others that suit you better. It's free.

What does this Hyperscale role pay? +

The listing gives $160k – $230k/yr.

Is this role remote? +

The listing gives the location as San Francisco, CA. 5 days in-office in San Francisco, CA (when not traveling to customer sites). Visa sponsorship not available.