Head of Product, Applied AI (US)

This is a super-IC / principal product seat, not a PM-manager role. You run a team of agents, not a team of PMs. You'll be a systems thinker who can hold consumer, subscription, enterprise, and API products in your head simultaneously, making them sharp and unified after eight years of growth by accretion. You'll operate with AI agents doing the production work of product management, replacing what used to require a team of six to eight PMs. This role reports directly to the Founder & CEO and is a rare opportunity to define the next chapter of a category-creating company as it expands globally.

What will you be doing?

• Architect one coherent product out of eight years of features, live video, incidents, alerts, Protect, Premium, enterprise consoles, and API, so everything after it ships faster

• Own the core consumer product loops (activation, retention, daily engagement) and the subscription business (pricing, packaging, plan mix, upgrade path, and every dollar of consumer revenue)

• Drive the enterprise product, API packaging, and partner integrations that put Citizen inside the systems cities, hospitals, campuses, and private security teams already run

• Build and operate a team of AI agents that handle discovery synthesis, competitive reads, spec drafts, experiment design, forecasting, and launch documentation, you decide, they draft

• Own metrics and experimentation end-to-end: conversion, retention, enterprise expansion, and the product inputs to the revenue plan, defending variance before anyone asks