Member Growth & Engagement Manager (US)

What you'll do

• Own visit conversion rate, the share of members who select an Aligned provider and follow through to a completed first visit, and drive it up
• Diagnose friction across the full journey from outreach moment to completed visit: scheduling experience, communication touchpoints, provider detail pages, and handoffs between product surfaces
• Own the post-visit feedback collection system (NPS and Access scores), including touchpoint design, response rates, and data quality
• Route feedback signal to the right stakeholders, product decisions to the head of product and operations, outreach triggers to the data and outreach team
• Partner with the APC & Specialty Account Management & Operations team to surface and resolve provider-level friction (scheduling processes, onboarding experience, communication handoffs)
• Work with the data and outreach team to ensure post-visit insights are informing campaign targeting and re-engagement logic
• Explore and evaluate new channels, including AI-powered outreach, for their potential to reduce friction and improve visit conversion

What you need

• We need someone with ~4 years of experience in product management, growth, or a closely related role who has shipped products, measured their impact, and iterated. You should be comfortable working across teams, influencing without authority, and have a track record of diagnosing broken member or customer journeys and driving measurable conversion improvements. Bonus points if you have a healthcare, health insurance, or consumer health background.

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