Solutions Engineer, Implementation & Delivery (US)

What you'll do

• Own the full technical implementation lifecycle for enterprise housing customers, from sales handoff through scoping, configuration, testing, and go-live
• Partner closely with Sales on deal handoffs and with Customer Success Managers and Engagement Managers to deliver a seamless, coordinated customer experience
• Scope implementation requirements with customers, map their workflows, and translate them into actionable implementation plans tailored to their operational model
• Manage multiple concurrent implementations across product verticals, ensuring each customer is set up for long-term success from day one
• Travel on-site to customer locations (~25% travel) to build relationships and manage implementations in person
• Work within the data and API layer, managing integrations, understanding customer data trends, and ensuring correct data migration into EliseAI's platform
• Serve as the internal voice of the customer, synthesizing implementation learnings into actionable feedback for Product and Engineering teams
• Contribute to scalable internal assets including playbooks, configuration templates, and onboarding frameworks that raise the bar for the broader team
• Hand off completed implementations to post-implementation Solutions Engineers (Product Experts) for ongoing support and optimization

What you need

• We need someone with 3, 7 years of experience in solutions engineering, implementation engineering, or technical account management who has owned end-to-end technical implementations for enterprise SaaS customers. You should be comfortable working across APIs, system integrations, and configuration-heavy platforms, and have a track record of driving successful customer go-lives in complex, multi-stakeholder environments. Bonus points if you've worked at a high-growth startup, have CRM implementation experience, or come from a consulting-to-PM background with strong technical foundations.

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