Company
SideShift
Annual salary
$120k – $160k/yr
Location
New York City, NY
Listed
25d ago
- Experience:
- 0 to 5 years
- Workplace:
- Preferred in-person 5 days in-office in New York City, NY; open to remote
- Equity:
- Competitive equity
Hybrid in New York City, NY.
Send us your LinkedIn and CV. If your experience fits, we'll introduce you to the recruiter filling this role.
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About this Role
We are looking for a Support Engineer with 0, 5 years of experience to join SideShift and own the resolution of technical customer issues in real time. You'll be the go-to person for our brands and agencies, triaging and fixing bugs across payments, integrations, and product, freeing up our core engineering team to focus on building.
What you need
- Degree or strong background in a technical field (CS, data science, engineering, or similar), bootcamp grads with a technical undergraduate background also considered
- Comfortable using AI tools (e.g., Claude) and has enough CS fundamentals to ship PRs without breaking the product
- High agency and resourceful, can independently dig into problems without asking a lot of questions
- Strong communicator who is comfortable on client calls and in fast-paced Slack environments
- Based in or willing to relocate to New York City (preferred in-person, open to remote to start)
What will you be doing?
Sit in customer Slack channels and Intercom, responding to and resolving bugs as they come in (~2+ bugs per hour)
Debug and ship fixes for issues across payments (Stripe, payouts, KYC), integrations, and product, roughly 45% of bugs are payment-related
Serve as the technical point of contact for CSMs and the sales team so they don't need to pull core product engineers off their work
Hop on client calls to troubleshoot issues and provide a great customer experience
Identify patterns in support requests and improve AI agent workflows to reduce repeat issues over time
Frequently Asked Questions
How do I apply for the Support Engineer (US) role at SideShift? +
Use the Apply for a referral button on this page to send us your LinkedIn and CV. If your experience fits, we'll introduce you to the recruiter filling this role. They'll email you to check you're interested, then put you forward for this job or others that suit you better. It's free.
What does this SideShift role pay? +
The listing gives $120k – $160k/yr.
Is this role remote? +
The listing gives the location as New York City, NY. Preferred in-person 5 days in-office in New York City, NY; open to remote.
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