Human-AI Interaction & UX Expert (AI Community)
telus • Remote
Education
Not stated
Type
Hourly
Pay Rate
$18–$50/hr
Listed
205d ago
About this role
From the telus listing
About the Role: At TELUS Digital, we don't just build smart AI; we build intuitive AI. As a Human-AI Interaction (HAI) & UX Expert, you are the architect of the user experience. You study the "friction" between human intent and machine response, refining the personality, empathy, and logic of the AI. Your goal is to move AI from being a "tool" to becoming a "partner" by optimizing how it handles multi-turn conversations and builds user trust. At TELUS, you ensure technology adapts to the human, not the other way around. Key Responsibilities: Conversational UX Auditing: Analyze the "flow" of multi-turn interactions to ensure the AI maintains state, reduces cognitive load, and provides concise, actionable answers. Trust & Calibration Analysis: Identify instances where the AI is overconfident (leading to false trust) or overly cautious (leading to frustration) and refine the "Calibration of Trust." Persona & Tone Synthesis: Develop and test specialized personas (e.g., Empathetic Counselor vs. Objective Data Analyst) to ensure tone-alignment across different industries. Accessibility & Inclusivity Design: Evaluate how models handle diverse speech patterns, non-standard dialects, and accessibility needs to ensure the AI is truly global.
Requirements
- Must be eligible to work in Remote
- Fluent proficiency in English (Written & Verbal)
- Reliable high-speed internet connection
Why this role
AI labs pay $18–$50/hr for a Human-AI Interaction & UX Expert (AI Community) because getting Data Science nuance wrong in a training set is expensive to fix later. That's what this rate is pricing in.
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Common questions
Do task-based AI training roles require an interview?
Most skip a live interview entirely and gate access through an automated assessment or qualification task instead. Where we've confirmed the specific requirement for this listing, it's called out above in What We Know About This Role.
What does task-based AI training work look like?
Practical, hands-on data work: recording short videos, categorizing images, rating text responses, or analyzing data. Tasks are designed to be short and distinct, typically 5 to 60 minutes each.
What does Data Science work look like for a Human-AI Interaction & UX Expert (AI Community)?
Tasks here are scoped to Data Science, not generic labeling. As a Human-AI Interaction & UX Expert (AI Community), expect to draw on real domain judgment (evaluating outputs, correcting errors, or providing expert reasoning specific to Data Science) rather than following a one-size-fits-all rubric. If you don't have hands-on Data Science background, this is likely not the right listing to start with.
What specific skills does this listing call for?
Expert is named directly in the listing. If you don't have hands-on experience with this, expect the screening process to test for it directly rather than accepting adjacent experience as a substitute.
How much does this specific role pay?
This listing is posted at $18–$50/hr, an hourly rate. The range reflects experience level and negotiated terms, not a placeholder, so where you land in it depends on your background and the assessment. Pay can change between when we last checked the listing and when you apply, so confirm the current number on the platform's own application page before committing time.