AI Quality Analyst (Personalization) - Swedish
Turing • Remote • Posted 28 days ago
Education
Any
Type
Pay Rate
$40/task
Posted
28d ago
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About this Role
About Turing
Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L
Role Overview
We are seeking a detail-oriented
Customer Service domain specialist
with hands-on experience in
Zendesk
and/or
ServiceNow
. • Strong understanding of customer support workflows, ticket management, SLAs, and escalation handling. • Excellent written communication skills with a strong customer-focused tone. • Ability to review responses for quality, empathy, and compliance. • Strong attention to detail and organizational skills.
Key Responsibilities
• Train, review, and optimize LLM outputs for customer service use cases such as ticket responses, chat support, knowledge base assistance, and case summarization. • Create, label, and validate datasets from customer interactions, support tickets, chat logs, and help center content. • Use
Required Qualifications
• Experience in
customer service, technical support, customer operations, or support training
. • Hands-on experience with
Offer Details
• Commitments Required: at least 4 hours per day and minimum 30 hours per week with 4 hours of overlap with PST. • Engagement type: Contractor • Engagement Length: 4 weeks
Evaluation Process
- • Shortlisted candidates will be sent a
Job Interest Form
. • After the profile review, an
assessment
will be shared, which must be completed within 48 hours • Based on the assessment outcomes, shortlisted candidates will be contacted to discuss the
pre‑onboarding requirements
.ent..
Requirements
- • Experience in
- Must be eligible to work in Remote
Eligible Languages
Fluent proficiency in Swedish
Compensation Analysis
Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who speci
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Frequently Asked Questions
Do I need to be a software engineer?
Not anymore. Turing built its reputation matching senior engineers with Silicon Valley companies, but they have heavily pivoted into AGI infrastructure. They now hire non-engineering domain experts, technical writers, and researchers for post-training data annotation and RLHF. A strong analytical background and excellent English are required, but you do not need to code.
How does matching work?
Turing calls it the 'Intelligent Talent Cloud.' You build a profile and go through deep vetting — automated tests, an AI-powered interview, and practical skill assessments. Once vetted, Turing's algorithm automatically surfaces you to partner companies (Fortune 500s and top AI labs). You don't browse job boards or bid on work — matches come to you.
How does payment work?
You are hired as an independent contractor, responsible for your own local taxes. Turing collects payment from the client and pays you monthly in USD via Deel, Payoneer, or direct bank/wire transfer. Monthly pay is standard for long-term contract roles — if you need weekly cash flow, this structure requires adjustment.
What does the work actually look like?
It is practical, hands-on data work. You might be recording short videos, categorizing images, rating text responses, or analyzing data. The tasks are designed to be short and distinct—typically 5-60 minutes per task.
How flexible is the schedule?
Extremely. This is true "log in and work" flexibility. You can usually work for 20 minutes or 4 hours depending on your availability. There are rarely minimum hour requirements, making it ideal for side income.
Is there an interview?
Usually, no. Hiring for these roles is almost entirely based on passing an automated assessment or "qualification" task. If you pass the test, you get access to the work.