Content Evaluator – Bilingual (Vietnamese and English)- Flexible Hours
innodata • Remote - United States, United States, Vietnam
Education
Not stated
Type
Hourly
Pay Rate
$20/hr
Listed
38d ago
About this role
From the innodata listing
Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence by providing the data, evaluation frameworks, and human expertise required to build AI systems that can be trusted at scale. We provide a range of transferable solutions, platforms, and services for Generative AI / AI builders and adopters. In every relationship, we honor our 36+ year legacy delivering the highest quality data and outstanding outcomes for our customers. Role Overview We are seeking detail-oriented evaluators to conduct human quality evaluations for an enterprise AI customer support product on Instagram, WhatsApp, and Messenger. You will evaluate and benchmark AI model responses against complex evaluation rubrics using provided business knowledge bases. What You’ll Own: Model Evaluation: Review and score AI-generated customer interactions across Foundational, Experiential, and Operational dimensions (e.g., Action Fidelity, Faithfulness, Hallucination, Compliance, Tone, and Handoff). Intent & Fact Verification: Benchmark both informational (R1) and transactional (R2) customer queries against authoritative business sources (FAQs, product catalogs, SOPs) within the task UI. Quality Assurance: Participate in dual-review processes and daily calibration audits to ensure inter-rater agreement and establish ground-truth performance targets. Performance Targets: Deliver precise evaluation You’ll Thrive in This Role If You Have: Customer Service Background: Prior experience in customer service, call centers, retail, or handling customer communications via email, chat, or phone (highly prioritized). English Proficiency: Exceptional written English skills with a strong command of tone, brand voice, grammar, and nuance. Vietnamese Proficiency: Exceptional written Vietnamese skills with a strong command of tone, brand voice, grammar, and nuance. Analytical Precision: Ability to strictly follow multi-tier evaluation guidelines, complex logic trees, and technical rubrics without deviation. Tech Adaptability: Comfort using dedicated web-based tools and labeling interfaces. The expected hourly salary range for this position is up to $20 p/hour, based on experience, skills, and qualifications. Please be aware of recruitment scams involving individuals or organizations falsely claiming to represent employers. Innodata will never ask for payment, banking details, or sensitive personal information during the application process. To learn more on how to recognize job scams, please visit the Federal Trade Commission’s guide at https://consumer.ftc.gov/articles/job-scams. If you believe you’ve been targeted by a recruitment scam, please report it to Innodata at verifyjoboffer@innodata.com and consider reporting it to the FTC at ReportFraud.ftc.gov .
Requirements
- Must be eligible to work in one of: Remote - United States, United States, Vietnam
- Fluent proficiency in English (Written & Verbal)
- Reliable high-speed internet connection
Eligible Languages
Fluent proficiency in English or Vietnamese
Why this role
This Content Evaluator – Bilingual (Vietnamese and English)- Flexible Hours position pays $20/hr. The bar for it is solid Languages knowledge, and the AI training workflow itself gets taught on the job.
Talent pool
We're light on Languages candidates
We've matched 72 people with a Languages background against 925 Languages listings we've tracked, so most go out without one. Set up a profile and we'll consider you for a role like this one.
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Common questions
What does task-based AI training work look like?
Practical, hands-on data work: recording short videos, categorizing images, rating text responses, or analyzing data. Tasks are designed to be short and distinct, typically 5 to 60 minutes each.
What does asynchronous AI training work mean in practice?
No set hours, no check-ins, no meetings. You log in when you want, pick up an available task, complete it, and submit; nobody is waiting on you in real time. That's different from remote employment, where you're expected online during business hours. The tradeoff: you're competing with others for available tasks, so an empty queue means there's simply nothing to do until more work is released.
What does Languages work look like for a Content Evaluator – Bilingual (Vietnamese and English)- Flexible Hours?
Tasks here are scoped to Languages, not generic labeling. As a Content Evaluator – Bilingual (Vietnamese and English)- Flexible Hours, expect to draw on real domain judgment (evaluating outputs, correcting errors, or providing expert reasoning specific to Languages) rather than following a one-size-fits-all rubric. If you don't have hands-on Languages background, this is likely not the right listing to start with.
What specific skills does this listing call for?
Data Annotation, Bilingual, English, and Vietnamese are named directly in the listing. If you don't have hands-on experience with these, expect the screening process to test for them directly rather than accepting adjacent experience as a substitute.
How much does this specific role pay?
This listing is posted at $20/hr, an hourly rate. Pay can change between when we last checked the listing and when you apply, so confirm the current number on the platform's own application page before committing time.
Do I need to be fluent in English or Vietnamese?
Yes. This role specifically requires English or Vietnamese proficiency, on top of the English most AI training work assumes by default. If English is not a language you're fluent in, this is not the right role. Filter for your native language to find better-matched listings.
Can I apply from outside Remote - United States, the United States, or Vietnam?
This specific role is open only to people based in Remote - United States, the United States, and Vietnam. If you are somewhere else, applying is unlikely to lead to an offer even if you pass the assessment, because the restriction is usually about where the work can legally be contracted rather than your skills. Read the full description for any tax-residency or right-to-work caveats before you apply, since they can differ by country.