Customer Success Engineer (India)
Mercor • Remote
Company
Mercor
Annual salary
Not disclosed
Location
Remote
Listed
Today
- Min. degree:
- Master's
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Set up your profile →About this Role
Mercor’s Talent Success team is hiring! Our Talent Success team is responsible for ensuring everyone using our platform has a delightful experience end to end, from applying to job listings, taking our AI-led interviews, accepting offers on our platform, and getting paid for their hard work.
What you'll do
- Investigate talent-reported issues end-to-end: reproduce bugs, identify root causes, and separate UX friction, model edge cases, and system defects.
- Debug across our AI + SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior.
- Triage with sound judgment — escalate true engineering issues and resolve others via configuration, prompt refinement, or clear user guidance.
- Surface systemic patterns and product risks to engineering and product leadership.
- Create clear documentation and runbooks to reduce repeat issues and improve resolution speed.
- Communicate with precision, professionalism, and empathy.
What you need
- Ability to debug web applications, likely coming from either a
- Degree in Computer Science, Software Engineering, or a related technical field from a top-tier institution or prior experience at a high-growth technology startup.
- Experience building modern web applications (React, Node, Flask, Next.js, etc.) OR
- 2-5 years of experience supporting customers on such web applications.
- Comfortable with AI systems — you’ve played with LLMs, agents, or generative models.
- Experience exploring behavior of AI tools (fine-tuning, prompt chains, chain-of-thought debugging, or building agents).
- Ability to understand model outputs, failure modes, hallucinations, and feedback loops.
- Familiarity with how modern AI APIs work (OpenAI, Anthropic, etc.) or how agent frameworks (LangChain, AutoGPT, etc.) function is a plus.
About Mercor and legal notices
About Mercor
Mercor is at the intersection of labor markets and AI research. We partner with leading AI labs and enterprises to provide the human intelligence essential to AI development.
Our vast talent network trains frontier AI models in the same way teachers teach students: by sharing knowledge, experience, and context that can't be captured in code alone. Today, more than 30,000 experts in our network collectively earn over $2 million a day.
Mercor is creating a new category of work where expertise powers AI advancement. Achieving this requires an ambitious, fast-paced and deeply committed team. You’ll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society.
Mercor is a profitable Series C company valued at $10 billion.
Skills & Categories
Frequently Asked Questions
How do I apply for the Customer Success Engineer (India) role at Mercor? +
Use the Apply button on this page. It opens Mercor's own application form, so you apply directly with them.
Is this role remote? +
The listing is remote. Check Mercor's posting for any country or time zone requirements.
Do I need a degree? +
The listing asks for a Master's or equivalent. Mercor makes the final call on what counts.
Interview Prep
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