Full-Time

Customer Success - Operations (India Region)

Mercor • Remote

Company

Mercor

Annual salary

Not disclosed

Location

Remote

Listed

Today

This role is hosted on Mercor's own careers page. Applying takes you directly to their application form.

Apply at Mercor →

Not ready to apply?

Join our talent pool and let labs like Mercor find you first as you build up experience.

Set up your profile →

About this Role

Mercor’s Talent Success team is hiring! Our Talent Success team is responsible for ensuring everyone using our platform is having a delightful experience end to end, from applying to job listings, taking our AI-led interviews, accepting offers on our platform, and getting paid for their hard work.

What you'll do

Respond to support requests from Mercor’s talent pool who have a question or issue applying for roles on our platform
Triage and investigate talent-reported issues. Identify redundancies and plan-execute-monitor day to day talent success workflows for improving experience for our talent where it matters the most.
Proactively identify and document recurring user pain points/issues, sharing actionable insights with product and engineering teams to reduce support volume and improve self-serve experiences
Build talent-facing documentation to answer common questions we get in our support queue
Advocate for our users internally—help shape the product by championing their feedback and needs.
Maintain enthusiasm and positivity while writing replies in near-perfect English

What you need

1–3 years of experience in customer success, operations, or product support in a SaaS or marketplace environment
Strong communication and problem-solving skills, with a proven ability to de-escalate issues and keep users happy.
Experience using a support platform (like Zendesk, Intercom, Help Scout, Freshdesk, Crisp)
Natural product intuition—you notice friction points, think through solutions, and can articulate them clearly to non-support teams
Comfort working cross-functionally to drive resolutions through process or product improvements rather than manual fixes At Mercor, we recognize that exceptional ability comes in all forms, a core philosophy on which we built our platform. Because of this, we welcome candidates from diverse backgrounds with unique experiences and transferable skill sets, even if they don't meet all the preferred qualifications listed above.

About Mercor and legal notices

About Mercor

Founded in 2023, Mercor is advancing the frontier of AI with human intelligence. Millions of domain experts on the platform are paid over $4 million per day to train frontier AI models. Mercor's APEX benchmark family measures AI's real-world impact on professional work, and Mercor Enterprise brings the same expert network and evaluation infrastructure to Fortune 500 companies deploying AI in production.

We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.