Company
Latent
Annual salary
$160k – $210k/yr
Location
New York, NY
Listed
260d ago
- Experience:
- 3 to 7 years
- Workplace:
- In-person 3+ days per week in NYC office
- Visa:
- Visa sponsorship not available
- Equity:
- Competitive
On-site in New York, NY. Visa sponsorship not available.
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About this Role
As an Account Manager, you’ll own the post-implementation success of Latent Health’s health system customers and operate with deep customer obsession. You will be accountable for driving adoption, delivering measurable clinical and operational results, and demonstrating ROI by tying product usage to real outcomes.
Because healthcare is deeply relationship driven, success in this role depends on building trusted, long term partnerships that result in satisfied, referenceable customers who advocate for Latent’s impact. You’ll be comfortable navigating complex, matrixed healthcare organizations, and operating with a high degree of ownership and accountability in ambiguous environments. The ideal candidate is passionate about transforming healthcare and is energized by advocating for customers.
What you'll do
- Develop strong executive and operational relationships that drive trust, retention, and reference-ability across health system accounts.
- Own the post, go-live relationship for hospital and health system customers, building trusted partnerships across clinical, pharmacy, operational, IT, and executive stakeholders while navigating complex governance structures
- Drive adoption across departments and use cases, partnering with customers to define, track, and communicate outcomes tied to quality, efficiency, patient impact, and ROI
- Proactively identify and address risks related to change management, resourcing, and workflow alignment
- Own renewals by ensuring value is clear and aligned with executive priorities
- Identify and advance upsell and cross-sell opportunities by aligning additional capabilities to customer needs, outcomes, and demonstrated ROI
- Partner cross-functionally with Product, Design, Engineering, and Sales to deliver tailored, enterprise-grade solutions and resolve complex issues
- Synthesize customer feedback and usage patterns into actionable input that informs product priorities and roadmap decisions
- Build and execute structured account plans, MBRs, and QBRs that highlight results, surface risks, and align on future growth, ensuring consistent communication and follow-through
Frequently Asked Questions
How do I apply for the Account Manager, Health Systems (US) role at Latent? +
Use the Apply for a referral button on this page to send us your LinkedIn and CV. If your experience fits, we'll introduce you to the recruiter filling this role. They'll email you to check you're interested, then put you forward for this job or others that suit you better. It's free.
What does this Latent role pay? +
The listing gives $160k – $210k/yr.
Is this role remote? +
The listing gives the location as New York, NY. In-person 3+ days per week in NYC office. Visa sponsorship not available.
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