Company
Inworld
Annual salary
$230k – $414k/yr
Location
Mountain View, CA
Listed
25d ago
- Experience:
- 7 to 15 years
- Workplace:
- 3 days in-office in Mountain View, CA
- Equity:
- Competitive equity
Hybrid in Mountain View, CA.
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About this Role
We are looking for a Head of Customer Success & Account Management with 7+ years of experience to build and own the entire post-sales function at Inworld, the world's #1 ranked realtime voice AI company. You'll come in as a player-coach, directly managing strategic accounts while designing the operating model, playbooks, and team that will scale customer retention and expansion across our rapidly growing base of AI-powered consumer applications.
What you need
- 7+ years in customer success or account management with 3+ years leading and hiring teams, must have director-level or equivalent leadership experience
- Built or scaled a post-sales motion at a high-growth startup (pure Big Tech backgrounds without startup experience will not be considered)
- Experience managing SMB-to-mid-market accounts, not exclusively enterprise-focused
- Hands-on with retention and expansion motions: must have personally carried and hit renewal/expansion targets
- AI-native mindset with comfort selling/supporting highly technical products (APIs, developer platforms, infrastructure)
What will you be doing?
Own the full customer lifecycle post-close: onboarding, adoption, renewals, and expansion across SMB-to-mid-market accounts
Personally manage the highest-value strategic accounts while building multi-threaded relationships with technical and executive stakeholders
Build the post-sales team from scratch, define segmentation, coverage models, and hire your first CS/AM team members
Drive gross and net revenue retention targets, build renewal/expansion forecasts, and create repeatable account growth playbooks
Use AI agents and automation for health scoring, risk detection, and scalable customer engagement
Frequently Asked Questions
How do I apply for the Head of Customer Success & Account Management (US) role at Inworld? +
Use the Apply for a referral button on this page to send us your LinkedIn and CV. If your experience fits, we'll introduce you to the recruiter filling this role. They'll email you to check you're interested, then put you forward for this job or others that suit you better. It's free.
What does this Inworld role pay? +
The listing gives $230k – $414k/yr.
Is this role remote? +
The listing gives the location as Mountain View, CA. 3 days in-office in Mountain View, CA.
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