Company
Assort Health
Annual salary
$155k – $230k/yr
Location
San Francisco, CA
Listed
5d ago
- Experience:
- 5 to 10 years
- Workplace:
- Hybrid in San Francisco (strong preference) or New York City. The SF office is near the Ferry Building and the NYC office just opened. No relocation support available. Travel up to 25% for key customer meetings, presentations, and conferences.
- Equity:
- <p>Competitive employee stock options with a standard 4-year vesting schedule and a 1-year cliff. Specific equity grant details are shared at the offer stage. Assort Health recently raised a $120M Series C at a $1.2B valuation, with $222M in total funding raised.</p>
Hybrid in San Francisco, CA.
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What you'll do
- Own a portfolio of complex customer relationships from go-live through adoption, renewal, and expansion, managing 10, 15 accounts across mid-market, enterprise, strategic enterprise, or health system segments
- Guide executive and operating leaders at healthcare organizations on where AI can improve performance and patient access, serving as a strategic consultant throughout the customer lifecycle
- Oversee onboarding and training for new customers going live on the platform, coordinating closely with the Agent Deployment team on technical implementations
- Drive net revenue retention targets (100, 110%+ NRR) by reinforcing value, identifying expansion opportunities, and proactively addressing churn risks
- Handle frontline customer support including inbound tickets, escalations, and customer recovery, ensuring issues are resolved quickly and relationships stay strong
- Serve as the voice of the customer to Product, Engineering, Sales, Solutions Engineering, and Agent Deployment teams, presenting feedback and insights that shape the product roadmap
- Build and refine playbooks, processes, and knowledge repositories that will define how Agent Strategy scales as a function
- Mentor junior team members and help establish best practices as the team grows from its current foundation
- Conduct QBRs/EBRs, on-site client visits, and represent Assort Health at conferences, travel up to 25%
What you need
- We need someone with 5, 10 years of customer-facing experience in Customer Success, Account Management, Consulting, or Implementation who has owned adoption, retention, and expansion for complex accounts. You should be comfortable operating in a fast-paced startup environment, managing a strategic book of 10, 15 accounts worth $3, 5M in ARR, and acting as the voice of the customer across cross-functional teams. Bonus points if you have healthcare technology experience or have helped customers adopt AI and automation products.
Frequently Asked Questions
How do I apply for the Senior Agent Strategy Manager (US) role at Assort Health? +
Use the Apply for a referral button on this page to send us your LinkedIn and CV. If your experience fits, we'll introduce you to the recruiter filling this role. They'll email you to check you're interested, then put you forward for this job or others that suit you better. It's free.
What does this Assort Health role pay? +
The listing gives $155k – $230k/yr.
Is this role remote? +
The listing gives the location as San Francisco, CA. Hybrid in San Francisco (strong preference) or New York City. The SF office is near the Ferry Building and the NYC office just opened. No relocation support available. Travel up to 25% for key customer meetings, presentations, and conferences.
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