Customer Service Domain Expert
Turing • Remote
Education
Not stated
Type
Hourly
Listed
24d ago
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From the Turing listing
About Turing
Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L Role Overview We are looking for an Image & Video Data Associate to create high-quality visual datasets for AI training. The role involves editing, enhancing, annotating, and formatting raw images and video clips into accurate, polished, and AI-ready outputs.Key Responsibilities
- Edit and enhance images and video clips for clarity, consistency, and quality.
- Apply corrections such as cropping, resizing, color balance, lighting adjustment, and noise reduction.
- Create structured, labeled, and prompt-aligned visual datasets.
- Produce polished outputs such as annotated images, before/after visuals, edited clips, and presentation-ready assets.
- Maintain proper naming conventions, version control, and asset organization.
- Perform quality checks to ensure accuracy, consistency, and strict instruction adherence.
Qualifications
- Degree or certification in Multimedia, Graphic Design, Film Production, Visual Arts, or a related field.
- 1–2 years of hands-on experience in graphic design, video editing, content creation, or visual media production.
- Working knowledge of tools such as Clipchamp, GIMP, or similar image/video editing platforms.
- Strong understanding of visual composition, formatting, alignment, typography, and color harmony.
- Excellent attention to detail with the ability to follow prompts precisely and deliver clean, professional outputs.
Offer Details
- Commitments Required: at least 4 hours per day and minimum 30 hours per week with 4 hours of overlap with PST.
- Engagement type: Contractor
- Engagement Length: 4 weeks Evaluation Process -
- Shortlisted candidates will be sent a Job Interest Form.
- After the profile review, an assessment will be shared, which must be completed within 48 hours
- Based on the assessment outcomes, shortlisted candidates will be contacted to discuss the pre‑onboarding requirements.ent..
How long hiring takes
Across the AI training platforms we refer candidates to, the median gap between referral and hire is about 30 days. It varies by platform and role, so treat it as a rough guide for this one.
What to Expect
Looking at Turing Business listings we've tracked, contracts in this domain typically run about 14.8 weeks. Actual length varies by project, but this gives you a realistic baseline going in.
Based on 10 extracted Turing Business listings.
Why this role
Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who speci
Talent pool
We're light on Business candidates
We've matched 55 people with a Business background against 1011 Business listings we've tracked, so most go out without one. Set up a profile and we'll consider you for a role like this one.
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Common questions
How and when does Turing pay contractors?
Monthly, in USD, via Deel, Payoneer, or direct bank transfer. You're engaged as an independent contractor responsible for your own local taxes. Plan your cash flow around a monthly cycle if you're used to weekly payouts elsewhere.
Do I need to be a software engineer to work for Turing?
No, not anymore. Turing built its name matching senior engineers with Silicon Valley companies, but it has since expanded into AGI infrastructure work and now hires non-engineering domain experts, technical writers, and researchers for post-training data annotation and RLHF. A strong analytical background and excellent English matter more than coding ability.
What does task-based AI training work look like?
Practical, hands-on data work: recording short videos, categorizing images, rating text responses, or analyzing data. Tasks are designed to be short and distinct, typically 5 to 60 minutes each.
What does asynchronous AI training work mean in practice?
No set hours, no check-ins, no meetings. You log in when you want, pick up an available task, complete it, and submit; nobody is waiting on you in real time. That's different from remote employment, where you're expected online during business hours. The tradeoff: you're competing with others for available tasks, so an empty queue means there's simply nothing to do until more work is released.
What does Business work look like for a Customer Service Domain Expert?
Tasks here are scoped to Business, not generic labeling. As a Customer Service Domain Expert, expect to draw on real domain judgment (evaluating outputs, correcting errors, or providing expert reasoning specific to Business) rather than following a one-size-fits-all rubric. If you don't have hands-on Business background, this is likely not the right listing to start with.
What specific skills does this listing call for?
Expert is named directly in the listing. If you don't have hands-on experience with this, expect the screening process to test for it directly rather than accepting adjacent experience as a substitute.
How much does this specific role pay?
The listing doesn't state a rate. The $30–$70/hr shown here is our estimate from the role type and location (see /pay-methodology), so treat it as a rough guide and confirm the actual rate with the platform before committing time.
What happens when I click Apply on this listing?
You'll be taken to Turing's external site to complete your application there. This listing links through a referral, but the process is identical to applying directly; the link just routes you correctly. Create an account on their site and follow their onboarding steps.