Remote Customer Support & Ops AI Training Opportunities

Part of: Generalist Tasks

What to Expect

Customer support and operations evaluation tasks assess the quality of AI-generated customer service responses, ticketing workflows, and operational process designs. You'll review AI-drafted customer emails and chat responses for tone appropriateness, accuracy, and whether they actually resolve the customer's issue. Escalation decision tasks assess whether AI correctly identifies when a situation requires human intervention. Operations tasks evaluate AI-generated process documentation, standard operating procedures, and workflow designs for completeness and logical sequencing. Some tasks involve evaluating AI dispatcher or scheduling logic for efficiency. Background in customer service, operations management, or business process work is the standard qualification—you don't need technical expertise, but practical experience handling customer interactions or operational workflows is essential for providing meaningful feedback.