IT Operations Manager
Mercor • Remote, United States
Education
Not stated
Type
Hourly
Pay Rate
$70–$100/hr
Listed
121d ago
Apply opens Mercor in a new tab.
Apply Now → ⚡ Boost your chances - Optimize your resume with Rezi.aiAbout this role
From the Mercor listing
Join a leading AI lab's cutting-edge GenAI team to be at the core of the AI revolution, where your expertise fuels the development of the most advanced Large Language Models.
Join a leading AI lab's cutting-edge GenAI team and help build foundational AI models from the ground up. We're seeking experienced IT managers and IT leaders who use Excel as a daily driver to bring real-world spreadsheet and analytical expertise that elevates the quality of our AI training data.
Location Requirements
United States–based only.
About Cincinnatus LLC: Cincinnatus LLC is an enterprise staffing company that partners with leading technology companies to source and employ highly skilled professionals for contingent and contract-based opportunities. Cincinnatus serves as the employer of record for these engagements, providing W-2 employment, payroll, benefits, and compliance, while placing employees directly within client teams to work on high-impact initiatives. Equal Employment Opportunity: Cincinnatus is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or any other legally protected characteristic. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request.
Requirements
- Must be eligible to work in one of: Remote, United States
- Fluent proficiency in English (Written & Verbal)
- Reliable high-speed internet connection
- Bachelor's degree or equivalent professional experience
- Demonstrated expertise in Business
How long hiring takes
Across the AI training platforms we refer candidates to, the median gap between referral and hire is about 30 days. It varies by platform and role, so treat it as a rough guide for this one.
Talent Pool members
Apply through this link and we can put you forward to Mercor when your profile is a strong match. Not every applicant is submitted. If you're not in the pool yet, set up your profile first.
Set up your profile →Interview Prep
Sample questions for a Operations Manager role, written in-house to help you prepare.
How do you prioritize competing operational tasks when everything seems urgent?
I evaluate each task by actual business impact and how time-sensitive it genuinely is, rather than by who's asking loudest, since urgency is often inflated by whoever raised the request. I communicate the prioritization clearly so stakeholders understand where their task actually sits, rather than leaving them to assume it's been forgotten.
What's your approach to identifying operational risks before they become actual problems?
I look at processes with single points of failure, like a critical task that only one person knows how to do, since those tend to be where risk concentrates even if day-to-day operations look smooth. I build in redundancy for the highest-impact risks rather than trying to address every possible risk equally.
How do you communicate an operational change to a team in a way that gets genuine buy-in rather than just compliance?
I explain the reasoning behind the change and how it affects their day-to-day work specifically, rather than just announcing what's changing, since people are more likely to actually adopt a change they understand the purpose of. I also build in a channel for feedback rather than treating the announcement as final and closed.
What's your process for deciding whether an operational inefficiency is worth the cost of fixing versus living with?
I weigh the cumulative cost of the inefficiency over time against the cost and disruption of fixing it, rather than fixing everything that's technically suboptimal. A minor inefficiency in a low-volume process might not be worth the disruption of changing it, while the same inefficiency in a high-volume process usually is.
What to Expect
Looking at Mercor Business listings we've tracked, contracts in this domain typically run about 3 weeks. Actual length varies by project, but this gives you a realistic baseline going in.
Based on 31 extracted Mercor Business listings.
Why this role
This IT Operations Manager role pays $70–$100/hr fully remote, so the Business work here isn't limited to whoever happens to live near an AI lab's office.
Talent pool
We're light on Business candidates
We've matched 55 people with a Business background against 1011 Business listings we've tracked, so most go out without one. Set up a profile and we'll consider you for a role like this one.
Set up your profileSkills and categories
Explore other opportunities in related specializations:
Related jobs
Browse All Jobs from Mercor
Discover more opportunities on Mercor that match your skills and interests.
View All Mercor Jobs →Verified Reviews
Community Reviews
Share your experience with Mercor
Help other candidates make better decisions by leaving a review.
Sign in to leave a reviewLeave your review
Common questions
Does Mercor's application require an on-camera interview?
Yes, every applicant records a video interview with an AI interviewer that asks questions about your resume. Clients review that recording to judge communication skills before matching, so there's no way to apply without going on camera.
Does it cost money to apply to Mercor?
No, applying and joining Mercor is free. Mercor's revenue comes from a fee it charges the client on top of your hourly rate, not from applicants. Treat any request for payment to join as a red flag.
What does task-based AI training work look like?
Practical, hands-on data work: recording short videos, categorizing images, rating text responses, or analyzing data. Tasks are designed to be short and distinct, typically 5 to 60 minutes each.
What does Business work look like for an IT Operations Manager?
Tasks here are scoped to Business, not generic labeling. As an IT Operations Manager, expect to draw on real domain judgment (evaluating outputs, correcting errors, or providing expert reasoning specific to Business) rather than following a one-size-fits-all rubric. If you don't have hands-on Business background, this is likely not the right listing to start with.
What specific skills does this listing call for?
AI Training is named directly in the listing. If you don't have hands-on experience with this, expect the screening process to test for it directly rather than accepting adjacent experience as a substitute.
How much does this specific role pay?
This listing is posted at $70–$100/hr, an hourly rate. The range reflects experience level and negotiated terms, not a placeholder, so where you land in it depends on your background and the assessment. Pay can change between when we last checked the listing and when you apply, so confirm the current number on the platform's own application page before committing time.
What happens when I click Apply on this listing?
You'll be taken to Mercor's external site to complete your application there. This listing links through a referral, but the process is identical to applying directly; the link just routes you correctly. Create an account on their site and follow their onboarding steps.
Can I apply from outside the United States?
This specific role is open only to people based in the United States. If you are somewhere else, applying is unlikely to lead to an offer even if you pass the assessment, because the restriction is usually about where the work can legally be contracted rather than your skills. Read the full description for any tax-residency or right-to-work caveats before you apply.
How soon will I start working after applying to Mercor?
Not immediately. Mercor is a talent marketplace, not a task queue, so applying puts you in a pool of candidates. You start working only once a specific client, like a major AI lab, selects your profile, and that matching process can take weeks.