Policy Administration & Insurance Operations Manager
Mercor • Remote
Education
Master's
Type
Hourly
Pay Rate
$80/hr
Listed
35d ago
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From the Mercor listing
Compensation: all experts are paid a flat $800 upon successful completion of the onboarding process, which we estimate takes approximately 10 hours. After successfully completing onboarding, you will be converted to $80/hour.
About the Role
Mercor is partnering with a leading AI lab to train frontier models on high-quality insurance reasoning data. We're hiring Policy Administration and Insurance Operations Managers to design realistic policy-processing and servicing scenarios, evaluate model outputs against established operational standards, and help shape how the next generation of AI reasons about the insurance policy lifecycle.
We welcome carrier, MGA, TPA, and insurance-services professionals who have managed or performed policy issuance, endorsements, billing, renewals, cancellations, document production, quality control, or related servicing workflows.
What You'll Do
Design realistic scenarios involving application intake, binding, issuance, endorsements, certificates, billing, audits, renewals, cancellations, reinstatements, and policy-document delivery
Create work products such as processing instructions, transaction reviews, exception-handling plans, service communications, and operational quality checks
Write "golden" reference responses at experienced insurance-operations quality
Grade AI-generated responses against structured rubrics for procedural accuracy, completeness, sequencing, and adherence to service standards
Identify incorrect effective dates, missing documentation, improper transaction handling, and confusion between operational processing and substantive underwriting decisions
Provide written feedback the research team uses to improve model behavior
Participate in onboarding office hours and calibration sessions
You're a Good Fit If You
Have 2+ years of professional experience in policy administration, underwriting operations, insurance servicing, premium operations, or policy-processing management
Understand the chronological policy lifecycle from intake and binding through issuance, servicing, renewal, termination, and record retention
Have hands-on experience with policy administration systems, workflow queues, transaction controls, or quality-assurance processes
Can translate policy and procedural requirements into precise operational steps
Demonstrate excellent written communication, process discipline, and high attention to detail
Can distinguish administrative execution from underwriting, claims, legal, and actuarial decisions
Bonus Qualifications
Experience across multiple P&C lines or insurance platforms
Billing, premium audit, producer licensing, or forms-management experience
Experience implementing or testing a policy administration system
Lean, Six Sigma, project-management, or operations credential
Experience leading service teams or establishing operational controls
Role Highlights
Minimum 20 hours per week (ideally 40+)
Role starts immediately, applications reviewed on a rolling basis
Requirements
- Must be eligible to work in Remote
- Fluent proficiency in English (Written & Verbal)
- Reliable high-speed internet connection
- Master's's degree or equivalent professional experience
- Demonstrated expertise in Business
How long hiring takes
Across the AI training platforms we refer candidates to, the median gap between referral and hire is about 30 days. It varies by platform and role, so treat it as a rough guide for this one.
Talent Pool members
Apply through this link and we can put you forward to Mercor when your profile is a strong match. Not every applicant is submitted. If you're not in the pool yet, set up your profile first.
Set up your profile →What to Expect
Looking at Mercor Business listings we've tracked, contracts in this domain typically run about 3 weeks. Actual length varies by project, but this gives you a realistic baseline going in.
Based on 31 extracted Mercor Business listings.
Why this role
At $80/hr, this remote Policy Administration & Insurance Operations Manager role pays competitively without asking you to relocate, interview in person, or keep fixed hours in Business.
Talent pool
We're light on Business candidates
We've matched 55 people with a Business background against 1011 Business listings we've tracked, so most go out without one. Set up a profile and we'll consider you for a role like this one.
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Common questions
Is Mercor for freelancers or full-time contractors?
Mercor places you with one client for a defined engagement, like 'Python Tutor for 3 months', rather than having you grab small tasks from a shared queue. Most roles function as steady contract work, not one-off gigs.
Does Mercor's application require an on-camera interview?
Yes, every applicant records a video interview with an AI interviewer that asks questions about your resume. Clients review that recording to judge communication skills before matching, so there's no way to apply without going on camera.
What does asynchronous AI training work mean in practice?
No set hours, no check-ins, no meetings. You log in when you want, pick up an available task, complete it, and submit; nobody is waiting on you in real time. That's different from remote employment, where you're expected online during business hours. The tradeoff: you're competing with others for available tasks, so an empty queue means there's simply nothing to do until more work is released.
What does Business work look like for a Policy Administration & Insurance Operations Manager?
Tasks here are scoped to Business, not generic labeling. As a Policy Administration & Insurance Operations Manager, expect to draw on real domain judgment (evaluating outputs, correcting errors, or providing expert reasoning specific to Business) rather than following a one-size-fits-all rubric. If you don't have hands-on Business background, this is likely not the right listing to start with.
What specific skills does this listing call for?
AI Training is named directly in the listing. If you don't have hands-on experience with this, expect the screening process to test for it directly rather than accepting adjacent experience as a substitute.
How much does this specific role pay?
This listing is posted at $80/hr, an hourly rate. Pay can change between when we last checked the listing and when you apply, so confirm the current number on the platform's own application page before committing time.
What happens when I click Apply on this listing?
You'll be taken to Mercor's external site to complete your application there. This listing links through a referral, but the process is identical to applying directly; the link just routes you correctly. Create an account on their site and follow their onboarding steps.
Do I need a Master's to qualify?
This role lists a master's degree as a requirement. In practice, the domain assessment is the real gate. If you can pass it, the degree is usually secondary. However, some platforms verify credentials formally, so list your actual qualifications accurately on your profile.
How soon will I start working after applying to Mercor?
Not immediately. Mercor is a talent marketplace, not a task queue, so applying puts you in a pool of candidates. You start working only once a specific client, like a major AI lab, selects your profile, and that matching process can take weeks.